Rackspace recently published a report that clearly captures the current state of the IT service support industry:
– 39% of companies’ IT Staff are estimated to lose one day / week to tackle IT problems and chase suppliers
– Employees lose on average 5 hrs / week due to IT service issues
– 69% of respondents dropped IT suppliers in the past 12 months because of service shortfall
Also read: IT Support Services
– 39% of companies’ IT Staff are estimated to lose one day / week to tackle IT problems and chase suppliers
– Employees lose on average 5 hrs / week due to IT service issues
– 69% of respondents dropped IT suppliers in the past 12 months because of service shortfall
Also read: IT Support Services
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